.:
Objectives
Our
aim is simple: to provide the highest
possible level of service to our clients.
We strive to be the best in our sector; best
at call handling, best at fulfilment, best
at customer care.
We are a young business with a can-do
attitude and we try to ensure that our
enthusiasm and commitment is reflected in every aspect of our business.
.: Technology
Journeycall
has invested heavily to build a robust and flexible technology platform,
featuring technology and solutions from vendors such as, Dell, Microsoft,
NEC, Cisco, Plantronics and Telcen of Italy.
Our
Technology infrastructure includes full call distribution, management
and reporting systems enabling us to provide our clients with mission-critical customer care and technical support at the highest level.
Journeycall's
clients can expect significantly reduced costs and measurable improvements
in service levels and quality. Our policy is to harness the power
of new technology to transform the way companies interact with their
customers. |
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.:
Management Team
Managing
Director - Quentin Macfarlane<more>
Dep. M.D. -Trisha Pirie <more>
Client Relationship Dir. -LesleyStewart<more>
Callcentre Manager
-Trish Anderson
Call
Handling Manager-Theresa Glenister(Laurencekirk)
Call
Handling Manager-Wendy Smith (Brechin)
Fulfilment Manager-Shaun Barrie AAAAAAAA Systems
Manager - Gareth Thomson
Training Manager-Helen McBay
Content Manager-Joe Boyle
Office Manager-Emma Doyle
.: Our
Sites
We
occupy about 3000 sq feet of high quality
Technology office accommodation in the Laurencekirk
Business Park, Laurencekirk, Aberdeenshire AB30 1EY. The area Comprises a call
handling hall, a large fulfilment area and several smaller offices.
As a result of our rapid expansion we've now opened a second
facility located in the Brechin Business Park,
Brechin, North Angus
This additional facility will double our current call
handling capacity to around 8000 calls per day.
The use of VoIP technology means we shall
be able to seamlessly switch traffic from one site to another,
thereby ensuring a high level of business continuity provision.
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