Journeycall : Project Management

Project Management - identify, coordinate, realise

Journeycall have extensive experience of setting up new contracts with clients who wish to outsource their contact centre services for the first time or to replace the incumbent supplier.

Prior to commencement of new services we provide our clients with documentation of systems and processes in the following areas:

Quality control
Seamless integration of services
The understanding required in providing services
Training modules to be used, developed in conjunction with the client
Business change

We work very closely with clients at the start of the contract and on an ongoing basis to ensure that we fully understand their business requirements and that we deliver the contract to meet and exceed expectations. Journeycall are pro-active in providing solutions to meet client needs and we take the initiative in problem avoidance and service improvement.

We hold regular face to face and conference call review meetings with clients to develop a close working partnership. All members of our staff are professional, responsive and have the technical knowledge and expertise to handle multiple outsourced contracts.