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Trisha Pirie, Managing Director Trisha is responsible for the strategic and operational management of our activites. She is highly experienced in leadership, business management, customer care and motivation of staff. She is well rounded in the selection, motivation and leadership of a team to conduct a specific project or scope of work and has a reputation for getting things done, within deadline restraints. |
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Lesley Stewart, Business Development Director Lesley is responsible for ensuring our sales and marketing initiatives and activities are in line with our business strategy. She has over 20 years experience in business development and travel management at a senior level. Lesley plays a key role in the development of new and existing client groups and works closely with project and operational managers to ensure timely and smooth delivery of new projects following award, through transition to launch date. She is also responsible for the management of ongoing liaison with clients ensuring the highest quality of client relationship management is provided. |
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Theresa Wishart, Director of Call Centre Services Theresa is responsible for the delivery of contact centre services from our Laurencekirk and Brechin call centres. With extensive experience in the management of staff, Theresa ensures optimum service delivery is achieved at all times. She worked in various roles within Journeycall before being promoted to Call Centre Manager and has an excellent understanding of contact centre operational requirements. Theresa joined Journeycall's Board of Directors in August 2011, heading a team of over 70 staff, co-ordinating and leading development of the company’s contact centre activities. |
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Stephen Pryde, Client Delivery Manager
Stephen is responsible for the delivery of all client services, as well as developing new client opportunities for Journeycall. With 11 years sales and customer service experience gained within the outsourcing industry, Stephen ensures that all targets and processes are delivered exactly to client requirements. Stephen also has vast experience of resource planning and contact centre technology which enables Journeycall to provide highly efficient services for clients.
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Alison Chree, Quality Manager Alison is responsible for all aspects of Journeycall's rigorous quality policy to ensure consistently high customer and client service standards. Alison has much experience in quality management techniques. |
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Angela Birchall, Support Services Manager Angela has an excellent understanding of the importance in ensuring that Journeycall's fulfillment services are of the highest quality. Her expertise covers all customer communication and sales channels, including web based electronic sales and support, as well as industry leading fast response work for phone and postal customer contact. |
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Bob Wyllie, Training Manager
Bob is responsible for the initial and ongoing training of all staff and liaises with clients to ensure our training meets their needs and expectations. Bob has over 10 years' experience in staff training and development.
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Wendy Wilson, IT & Telecoms Manager Wendy is responsible for Journeycall's IT and communications strategy, ensuring that the company stays at the cutting edge of all innovations in the customer contact field. This ranges from call centre, through white mail, to webchat and other e-communication channels. |
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