| Trisha Pirie, Managing Director (Acting) Trisha is responsible for the strategic and operational management of our activites. She is highly experienced in leadership, business management, customer care and motivation of staff. She is well rounded in the selection, motivation and leadership of a team to conduct a specific project or scope of work and has a reputation for getting things done, within deadline restraints. |
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| Lesley Stewart, Business Development Director Lesley is responsible for ensuring our sales and marketing initiatives and activities are in line with our business strategy. She has over 20 years experience in business development and travel management at a senior level. Lesley plays a key role in the development of new and existing client groups and works closely with project and operational managers to ensure timely and smooth delivery of new projects following award, through transition to launch date. She is also responsible for the management of ongoing liaison with clients ensuring the highest quality of client relationship management is provided. |
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| Theresa Wishart, Call Centre Manager Theresa is responsible for the delivery of contact centre services from our Laurencekirk call centre. With extensive experience in the management of staff Theresa ensures optimum service delivery is achieved at all times. She worked in various roles within Journeycall before being promoted to Call Centre Manager 2 years ago and has an excellent understanding of contact centre operational requirements. |
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| Stephen Pryde, Call Centre Manager Stephen is responsible for the delivery of contact centre services from our Brechin call centre. With 11 years sales and customer service experience gained within the outsourcing industry, Stephen ensures that all targets and processes are delivered exactly to client requirements. Stephen also has vast experience of resource planning and contact centre technology which aids in Journeycall providing a very efficient service to both customer and client.
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| Shaun Barrie, Fulfilment Centre Manager Shaun is responsible for managing and co-ordinating our multi-modal fulfilment activities. As well as staff supervision, Shaun is responsible for the technical management of the wide range of equipment and systems used to deliver high quality fulfilment operations which meet or exceed client requirements. |
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| Grant Mathieson, Operations Manager Grant is responsible for management and maintenance of our internal systems and equipment, technical development and planning. He liaises with clients to ensure systems integration. Grant has more than 15 years experience in systems, network and communications. |
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| Bob Wyllie, Senior Trainer and Quality Control Bob is responsible for the initial and ongoing training of all staff and liaises with clients to ensure our training meets their needs and expectations. Bob has over 10 years experience in staff training and development.
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