16 July 2010

Journeycall reach European Call Centre Awards finals

Scottish contact centre operator, Journeycall, have reached the 2010 European Call Centre Awards final stages.

Journeycall Managing Director, Trisha Pirie, said: “We are delighted to have been shortlisted in both the Small Contact Centre of the Year and Large Team of the Year categories. This is acknowledgement of the consistently high quality services our staff are providing to the UK public transport industry. The European contact centre sector is extremely competitive, so to be shortlisted among the final six competitors, against a record number of entries this year, is a very positive accolade for Journeycall and the Scottish contact centre industry.”

The winner will be announced on 21 September at a Birmingham awards event, bringing together the elite of Europe’s contact centre industry. Now in its 15th year, the European Call Centre Awards is an established event, rewarding companies that have made a significant impact in the past year.

Trisha Pirie added: “Much of Journeycall’s expansion in recent years, despite the recession, has been in the very competitive rail sector. Unlike most of our competitors, we specialise in public transport services, believing that they will play an increasing role in future travel needs, as the sustainable option that will preserve our environment and quality of life.”

Journeycall handles over 5000 phone calls, emails and letters daily through its Brechin and Laurencekirk contact centres. It specialises in customer support, smartcard and sales fulfilment services, primarily for public transport operators including Stagecoach, Go-Ahead, the Association of Train Operating Companies and Transport for London.



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