12 February 2010

Journeycall Highly Commended at UK Rail Business Awards
North East Scotland contact centre operator, Journeycall, celebrated winning a Highly Commended award in the 2009 Rail Business Awards Supplier Excellence category, at last night’s London awards event.

Acting Managing Director, Trisha Pirie, said: “Yesterday’s prestigious London awards event brought together the elite of Britain’s rail industry, and we are delighted to have been given such a positive accolade by the industry”.

Journeycall were one of the final four companies in the award for Supplier Excellence, which covers:

• Provision of quality services and products
• Positive impact of the company's services
• Innovation in use of technology to improve supply chain
  efficiency

Trisha Pirie continued: “Much of Journeycall’s expansion in recent years, despite the recession, has been in the public transport sector. Rail is a key element of this; the accolade we received in being highly commended against a multitude of other UK rail suppliers, reflects our success in delivering market-leading high quality contact centre services to the rail, bus and coach industries.”

The awards event took place at the London Hilton, Park Lane, in front of an invited audience of over 750 senior UK rail industry managers.

Journeycall handles over 5000 phone calls, emails and letters daily through its Brechin and Laurencekirk contact centres. It specialises in intelligent customer support, smartcard and sales fulfilment services, primarily for public transport operators including Stagecoach, Go-Ahead, Raileasy and Transport for London. It recently celebrated the first anniversary of its contract with the Association of Train Operating Companies, as Disabled Persons Railcard sales and fulfilment supplier.