| 1 June 2010 Volcano encourages train ticket sales Recent air travel disruption caused by Icelandic volcanic dust, has resulted in extra business for Journeycall and its clients. Additional calls during the disruption showed that many people opted for train travel and ferries when going abroad, as an alternative to the plane. Journeycall advisors were able to provide much appreciated guidance on rail alternatives, to people concerned that their flights had been or might be cancelled at short notice, as weather conditions made the extent of flight chaos a very unpredictable factor. Stephen Pryde, Journeycall’s Brechin contact centre manager, welcomed the extra business: “Many of our callers were delighted that rail travel is a very realistic alternative to flights, for journeys from Britain across Europe, or indeed for the domestic air shuttle routes, such as Scotland to London. Advisors were able to guide people on how a combination of high speed rail travel, ferries and indeed, the long distance coach, means that always opting for the plane is just not necessary. With their tickets quickly posted to them through our easy booking process, I’m sure that many air travellers will switch permanently to the train.” Journeycall is dedicated to promoting sustainable public transport as the environmentally caring way to travel, and is pleased to play its part in weaning passengers away from air travel to the greener travel options offered by trains, buses and ferries. 19 April 2010 Journeycall win MyTrainTicket.co.uk support contract North East Scotland contact centre operator, Journeycall, has been selected to provide customer support, telesales and ticket fulfilment services for a new online rail ticket sales service: MyTrainTicket.co.uk Journeycall Managing Director, Trisha Pirie, said: “We’re delighted to have won this three-year contract, which reflects our continuing strong success in providing contact centre services within the transport sector. Our contact centres use highly intelligent staff who have the ability to select the best ticket and service options for customers, whatever the circumstances”. Journeycall was chosen as MyTrainTicket.co.uk’s front line support partner because of its extensive experience in providing similar services within the rail industry. MyTrainTicket.co.uk welcomed the opportunity to bring its online ticket selling website development expertise together with Journeycall’s retailing knowledge, to provide a high quality call handling and ticket issuing service, which will also include refunds and a support helpline for customers. Journeycall has expanded rapidly despite the recession, and now handles over 5000 phone calls, emails and letters daily through its Brechin and Laurencekirk contact centres. It specialises in intelligent customer support, smartcard (in conjunction with ESP Systex) and sales fulfilment services, primarily for public transport operators including Stagecoach, Go-Ahead, Raileasy, the Association of Train Operating Companies and Transport for London. Journeycall’s expertise covers rail and other public transport services, with the company being a strong supporter of integrated transport development. 12 February 2010 Journeycall Highly Commended at UK Rail Business Awards North East Scotland contact centre operator, Journeycall, celebrated winning a Highly Commended award in the 2009 Rail Business Awards Supplier Excellence category, at last night’s London awards event. Acting Managing Director, Trisha Pirie, said: “Yesterday’s prestigious London awards event brought together the elite of Britain’s rail industry, and we are delighted to have been given such a positive accolade by the industry”. Journeycall were one of the final four companies in the award for Supplier Excellence, which covers: • Provision of quality services and products • Positive impact of the company's services • Innovation in use of technology to improve supply chain efficiency Trisha Pirie continued: “Much of Journeycall’s expansion in recent years, despite the recession, has been in the public transport sector. Rail is a key element of this; the accolade we received in being highly commended against a multitude of other UK rail suppliers, reflects our success in delivering market-leading high quality contact centre services to the rail, bus and coach industries.” The awards event took place at the London Hilton, Park Lane, in front of an invited audience of over 750 senior UK rail industry managers. Journeycall handles over 5000 phone calls, emails and letters daily through its Brechin and Laurencekirk contact centres. It specialises in intelligent customer support, smartcard and sales fulfilment services, primarily for public transport operators including Stagecoach, Go-Ahead, Raileasy and Transport for London. It recently celebrated the first anniversary of its contract with the Association of Train Operating Companies, as Disabled Persons Railcard sales and fulfilment supplier.  Journeycall staff support Parcels4Troops January 2010 Fiona Mackay of Journeycall’s Laurencekirk Fulfilment team, has been thanked by Parcels4Troops for the donations made by Journeycall staff to support British troops in Afghanistan. “Due to the generosity of Journeycall staff, we donated 15 boxes of sweets, dried food, batteries and other very useful and much appreciated items for our troops serving in Afghanistan” said Fiona. “They’re small items but make a real difference to their lives in a hot and often inhospitable climate.” The boxes form part of Edinburgh-based Parcels4Troops’ contributions to the soldiers, including 3 Rifles battalion and the Royal Scots Borderers. Fiona also sold raffle tickets to further boost the Journeycall support effort, which is part of a number of fund-raising events taking place throughout Scotland. Fiona added: “The donation boxes were sent out to Afghanistan before Christmas and I’m planning to continue to raise funds – selling Parcels4Troops pens, wristbands, badges and key rings - and collect small food items for another donation from the Journeycall teams at Brechin and Laurencekirk. Parcels4Troops also support children’s parties and other activities to help army families who remain in Britain.” Later on this year Parcels4Troops will be supporting the Scots Guards. Journeycall shortlisted for RBA national awards 10 December 2009 North East Scotland contact centre operator, Journeycall, has been shortlisted in the 2009 Rail Business Awards Supplier Excellence category. Acting Managing Director, Trisha Pirie, said: “The awards are a prestigious recognition of excellence in Britain’s rail industry and we are delighted to reach the final stages”. The Supplier Excellence award is for the company demonstrating the highest standards of excellence within the UK rail industry’s supplier network. Award criteria include: • Provision of quality services and products to the industry • Positive impact of the company's services • Innovation in use of technology to improve supplier/supply chain efficiency Trisha Pirie continued: “Much of Journeycall’s expansion in recent years, despite the recession, has been in the public transport sector. Rail is a key element of this; the accolade we have received in shortlisting against a multitude of other UK rail suppliers, reflects our success in delivering market-leading high quality service. We look forward to hearing the final results at the London awards ceremony on 11 February 2010.” The awards event will take place at the London Hilton, Park Lane, in front of an invited audience of over 800 UK senior rail industry managers and guests. Previous winners of the awards, now in their 12th year, include international blue chip companies such as Siemens, First Group and Virgin. Awards sponsors include the Department for Transport and HSBC. Journeycall handles over 5000 phone calls, emails and letters daily through its Brechin and Laurencekirk contact centres. It specialises in intelligent customer support, smartcard and sales fulfilment services, primarily for public transport operators including Stagecoach, Go-Ahead, Raileasy and Transport for London. It recently celebrated the first anniversary of its contract with the Association of Train Operating Companies, as Disabled Persons Railcard sales and fulfilment supplier. Launched in 1998, The HSBC Rail Business Awards are open to any company associated with the UK rail industry. Journeycall wins Company Culture award Mearns-based contact centre and ticket fulfilment operator, Journeycall, celebrated winning the Talking Tayside awards category of Best Company Culture of the Year 2009, retaining the trophy it won in 2008.
Acting Managing Director, Trisha Pirie, said: I’m delighted that we were able to beat off very strong internationally known competition to win this award. Our achievement in gaining this recognition is down to the dedication, commitment and professionalism of the entire team at Journeycall and I’m extremely proud to work with such an impressive group of people”. The award is given to the contact centre operator with the most positive working atmosphere and a commitment to making staff feel valuable in their organisation. It recognises the work of company employees in promoting company values, and rewards excellent performance and communication skills, both with the company and with clients and customers Trisha Pirie continued: “Our tight knit family ethos at Journeycall has seen the company defy the downturn by delivering a high quality product to customers. In the past year we have won new contracts and are indeed celebrating a year as the Association of Train Operating Companies’ Disabled Persons Railcard sales and fulfilment supplier. We have also just launched a new website at www.journeycall.com designed by a local north east Scotland company, and are gearing up for further growth as the economy continues to pick up in 2010. Journeycall handles over 5000 phone calls daily through its Brechin and Laurencekirk contact centres. It specialises in high quality customer support helplines, and sales and fulfilment services, primarily for public transport operators including Stagecoach, Go-Ahead and Transport for London.  |