Journeycall staff support Parcels4Troops January 2010 Fiona Mackay of Journeycall’s Laurencekirk Fulfilment team, has been thanked by Parcels4Troops for the donations made by Journeycall staff to support British troops in Afghanistan. “Due to the generosity of Journeycall staff, we donated 15 boxes of sweets, dried food, batteries and other very useful and much appreciated items for our troops serving in Afghanistan” said Fiona. “They’re small items but make a real difference to their lives in a hot and often inhospitable climate.” The boxes form part of Edinburgh-based Parcels4Troops’ contributions to the soldiers, including 3 Rifles battalion and the Royal Scots Borderers. Fiona also sold raffle tickets to further boost the Journeycall support effort, which is part of a number of fund-raising events taking place throughout Scotland. Fiona added: “The donation boxes were sent out to Afghanistan before Christmas and I’m planning to continue to raise funds – selling Parcels4Troops pens, wristbands, badges and key rings - and collect small food items for another donation from the Journeycall teams at Brechin and Laurencekirk. Parcels4Troops also support children’s parties and other activities to help army families who remain in Britain.” Later on this year Parcels4Troops will be supporting the Scots Guards. Journeycall shortlisted for RBA national awards 10 December 2009 North East Scotland contact centre operator, Journeycall, has been shortlisted in the 2009 Rail Business Awards Supplier Excellence category. Acting Managing Director, Trisha Pirie, said: “The awards are a prestigious recognition of excellence in Britain’s rail industry and we are delighted to reach the final stages”. The Supplier Excellence award is for the company demonstrating the highest standards of excellence within the UK rail industry’s supplier network. Award criteria include: • Provision of quality services and products to the industry • Positive impact of the company's services • Innovation in use of technology to improve supplier/supply chain efficiency Trisha Pirie continued: “Much of Journeycall’s expansion in recent years, despite the recession, has been in the public transport sector. Rail is a key element of this; the accolade we have received in shortlisting against a multitude of other UK rail suppliers, reflects our success in delivering market-leading high quality service. We look forward to hearing the final results at the London awards ceremony on 11 February 2010.” The awards event will take place at the London Hilton, Park Lane, in front of an invited audience of over 800 UK senior rail industry managers and guests. Previous winners of the awards, now in their 12th year, include international blue chip companies such as Siemens, First Group and Virgin. Awards sponsors include the Department for Transport and HSBC. Journeycall handles over 5000 phone calls, emails and letters daily through its Brechin and Laurencekirk contact centres. It specialises in intelligent customer support, smartcard and sales fulfilment services, primarily for public transport operators including Stagecoach, Go-Ahead, Raileasy and Transport for London. It recently celebrated the first anniversary of its contract with the Association of Train Operating Companies, as Disabled Persons Railcard sales and fulfilment supplier. Launched in 1998, The HSBC Rail Business Awards are open to any company associated with the UK rail industry. Journeycall wins Company Culture award Mearns-based contact centre and ticket fulfilment operator, Journeycall, celebrated winning the Talking Tayside awards category of Best Company Culture of the Year 2009, retaining the trophy it won in 2008.
Acting Managing Director, Trisha Pirie, said: I’m delighted that we were able to beat off very strong internationally known competition to win this award. Our achievement in gaining this recognition is down to the dedication, commitment and professionalism of the entire team at Journeycall and I’m extremely proud to work with such an impressive group of people”. The award is given to the contact centre operator with the most positive working atmosphere and a commitment to making staff feel valuable in their organisation. It recognises the work of company employees in promoting company values, and rewards excellent performance and communication skills, both with the company and with clients and customers Trisha Pirie continued: “Our tight knit family ethos at Journeycall has seen the company defy the downturn by delivering a high quality product to customers. In the past year we have won new contracts and are indeed celebrating a year as the Association of Train Operating Companies’ Disabled Persons Railcard sales and fulfilment supplier. We have also just launched a new website at www.journeycall.com designed by a local north east Scotland company, and are gearing up for further growth as the economy continues to pick up in 2010. Journeycall handles over 5000 phone calls daily through its Brechin and Laurencekirk contact centres. It specialises in high quality customer support helplines, and sales and fulfilment services, primarily for public transport operators including Stagecoach, Go-Ahead and Transport for London.  |