Our Products & Services - scalable, flexible and adaptable
 

Journeycall provides fully outsourced intelligent contact centre and fulfilment solutions primarily for the public transport and smartcard industries. 

We offer bespoke solutions designed to meet your wide range of customer interaction requirements allowing us to manage the end to end customer lifecycle from point of enquiry to distribution along with the provision of ongoing support.

This enables clients to concentrate on core business activity, secure in the knowledge that Journeycall is providing a complete customer contact service, to maximise client sales and income.  

Our contact centre services include:
 
  • Inbound and outbound telesales
  • Helpdesk support
  • Customer service
  • Information provision
  • Customer retention
Our fulfilment services include: 
 
  • Order fulfilment
  • Back office provision
  • Storage and distibution
 
 
 
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