Journeycall Ltd is registered in Scotland aaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaaaaaaaaaaaa Registered Office: Brumac Centre, The Business Park, Laurencekirk, Aberdeenshire, AB30 1EY
Tel. 01561 376070, Fax. 01561 377983, email. info@journeycall.com aaawww.journeycall.com
Company Registration Number: 202170 aaaVAT Number: 809 3620 31
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RecruitmentJourneycall has a successful methodology for recruitment, leading to low staff turnover compared to other call centres. We continually strive to identify applicants with the range of skills and maturity required by us and have a policy of promoting from within to encourage loyalty and keep staff morale at a high level.Project ManagementJourneycall appoints a Project Manager for all new contracts. Reporting to the Operations Director, the Project Manager is responsible for the setup and ongoing delivery of the service, providing the client with a named contact at all times. Service Level AgreementsJourneycall works with clients to ensure agreed service levels are adhered to at all times. We understand the importance to the client of providing a professional, reliable and polite service and have put in place effective training and monitoring procedures to ensure these objectives are met. ReportingJourneycall can provide reporting and query facilities to enable clients to track SLAs, business trends and ad-hoc enquiries. ReportSys is a data storage and analysis product which reports on voice traffic, including detailed analysis of call throughput. Reports are available through a web front end via security settings which are bespoke to our customer. ReportSys can be accessed 24 hours/day, allowing customers complete control of their services. Reports can run for any data range and be e-mailed as frequently as the client determines. Stats include calls,minutes, average duration, time to answer and percentage of calls lost/engaged.
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