.: Call Handling

Our Travel Advisors currently answer over 3000 live calls a day, about half of them on behalf of clients. .Services include megabus.com, megatrain.com and TfL's adult Oyster Card.

We also operate our own services Train and Bus Enquiries*, which provides information on public transport services throughout the UK, particularly train and bus information; and FASTICKET** for the sale of rail tickets to the general public and corporate clients. .Although we are mainly a' live ' inbound contact centre we also, through our partner company Advanced Telecom Services (www.advancedtele.co.uk) provide highly innovative and cost effective automated call handling solutions on a 500 line IVR (interactive voice response) platform.

*09065 500 000 Calls cost £1 /min Average: 1 min 40 sec

**0871 200 3456 Calls charged at national rate.

.:Fulfilment

An important and growing part of our business is the fulfilment of printed matter. Operating in a secure environment designed to meet the exacting standards of clients, we print and dispatch rail tickets and travel smartcards and can also provide storage and fulfilment of pre-printed material such as leaflets and brochures (eg timetables etc).