Journeycall : Testimonials

Testimonials

Transport for London –

“Journeycall Ltd. has been operating the adult Oyster Card scheme on behalf of Transport for London (TfL) since July, 2006. They were selected after a full tendering process due to their professionalism, initiative and ‘can-do’ attitude, as well as cost.

Stagecoach Group –

“Stagecoach Group plc, one of the UK’s biggest transport operators, has worked with Journeycall for a number of years on a range of call centre projects related to our e-commerce activity. They were initially selected to support our Megabus and Megatrain call centre requirements for sales and customer service, and are now also providing support services for our UK Bus Smartcard project.

ATOC (Association of Train Operating Companies) National Railcards and Disabled Persons Railcard -

"Journeycall has operated the Disabled Persons Railcard since November 2008. It was selected after a tendering process – its track record, commitment to increase sales and competitive cost were particularly compelling bid elements."

Southern -

Southern worked with Journeycall to deliver two separate projects at very short notice. Despite minimal guidance and training, both services were delivered on time and to specification. Journeycall have a very ‘human’ approach and despite their growth have maintained a small company mentality which enables them to be both flexible and dynamic – rare but necessary qualities in such a fast changing environment.

Emma Toms, Head of Customer Experience, Southern

Big Community Switch -

"The Big Community Switch is a collective of 21 London boroughs who joined forces to assist vulnerable residents in gaining cheaper energy bill tariffs. Due to the high level of resident interest and restricted local councils call centre capacity, we approached Journeycall to manage all offline registrations. This request was made very late, as we were unaware that it was our responsibility to complete this task, so Journeycall were a real life-saver to the project. Within a few days, they provided a quotation for the work and mobilised a number of dedicated agents to answer our calls. After a couple of days, the call volume was far higher than anticipated, so they once again were very flexible in their approach and allocated more resources to the project. This was very typical of Journeycall's "can-do" approach throughout the Big London Energy Switch project. They have received positive feedback from all boroughs involved in this project and thanks to Journeycall's work, we were able to give our vulnerable residents an opportunity to register for the scheme."

Troy Aitken, Pan-London Regional Co-ordinator, Community Energy Switching

NESTRANS - North East Scotland Transport Partnership -

"We asked Journeycall to produce a rail guide and timetables and that is what they did, organising meetings, consultations with the designers and printing. We were very satisfied - they fulfilled the contract well and did so in a friendly professional and approachable way: what more can you ask?"

Donald Kent, NESTRANS Aberdeen