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Transport for London – “Journeycall Ltd. has been operating the adult Oyster Card scheme on behalf of Transport for London (TfL) since July, 2006. They were selected after a full tendering process due to their professionalism, initiative and ‘can-do’ attitude, as well as cost. |
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Stagecoach Group – “Stagecoach Group plc, one of the UK’s biggest transport operators, has worked with Journeycall for a number of years on a range of call centre projects related to our e-commerce activity. They were initially selected to support our Megabus and Megatrain call centre requirements for sales and customer service, and are now also providing support services for our UK Bus Smartcard project. |
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ATOC (Association of Train Operating Companies) - |
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Southern - Southern worked with Journeycall to deliver two separate projects at very short notice. Despite minimal guidance and training, both services were delivered on time and to specification. Journeycall have a very ‘human’ approach and despite their growth have maintained a small company mentality which enables them to be both flexible and dynamic – rare but necessary qualities in such a fast changing environment. Emma Toms, Head of Customer Experience, Southern |
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NESTRANS - North East Scotland Transport Partnership - "We asked Journeycall to produce a rail guide and timetables and that is what they did, organising meetings, consultations with the designers and printing. We were very satisfied - they fulfilled the contract well and did so in a friendly professional and approachable way: what more can you ask?" Donald Kent, NESTRANS Aberdeen |
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