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Stagecoach Group – “Stagecoach Group plc, one of the UK’s biggest transport operators, has worked with Journeycall for a number of years on a range of call centre projects related to our e-commerce activity. They were initially selected to support our Megabus and Megatrain call centre requirements for sales and customer service, and are now also providing support services for our UK Bus Smartcard project. As a large transport organisation, opening new and improved sales and customer service channels is critical and we only work with professional suppliers that we can trust will deliver a finished product that will enhance our reputation for first class transport services. During our partnership with Journeycall, they have always offered a high-quality service, which is of great importance in today’s competitive, communication and technology driven environment. Journeycall have also delivered valuable input into the wider project process. The team at Journeycall built up an excellent working relationship with key project managers in our business and have worked closely with our staff to get across the core messages we are projecting to our customers, and deliver a customer focused, robust call centre solution. |
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