.: Training

Journeycall attaches great importance to staff training. New Travel Advisor recruits undergo one week of intensive training in our new training facility under the supervision of the Training Manager or Deputy Training Manager. In their second week new recruits are ‘buddied up’ as they take their first calls (ie they have an experienced member of staff working with them). A shift supervisor is also on hand to help new recruits through the first tentative days of talking directly to callers. Thereafter, there is on-going training as and when required. Clients expect the highest level of customer care and it is our job at Journeycall to ensure they receive it. We aim to answer every call quickly, accurately and politely, ensuring that the caller feels his or her experience in talking with one of our Travel Advisors was a good one. As we deal with public transport services throughout the UK an important part of training is to ensure that Travel Advisors have a good knowledge of routes, fares, place names etc. We are based in North East Scotland where the local accent is deemed to be a pleasant one, and one that is easily understood.